Ortiva for iOS
Quick help
I cannot sign in
Check your email address and use the password-reset option on the sign-in screen. If the reset message does not arrive, check your junk or spam folder. For an ongoing issue, send your email address and error message to support—never send your password.
Notifications are not arriving
On iPhone, check that notifications are enabled under Settings → Notifications → Ortiva. Then review notification preferences in Ortiva. Make sure the relevant price alert is active and its condition is correct.
I see a session I do not recognise
In the app, open Profile → Security → Active Sessions. Revoke the unfamiliar session or all other sessions, then change your password and let us know.
I want to delete my account and data
Go to Profile → Security → Delete Account and complete the confirmation. This starts deletion of your profile, portfolio, transactions, notifications, preferences, sessions and account files. Records that must be retained under applicable law may remain for the required period.
If you cannot complete the process in the app, send an account-deletion request. We may need to verify that the account belongs to you.
I want a copy or correction of my data
Email us with the subject Ortiva Data Request and state whether you are requesting access, correction or another right. See the Privacy Policy for details.
Report a technical issue
Please include the following where possible:
- Ortiva app version and iOS version;
- Steps that caused the issue and the result you expected;
- A screenshot that does not contain confidential information;
- The exact error message and approximate time it occurred.
Do not send full card details, passwords, verification codes, private keys or wallet recovery phrases.
Security reports
If you identify a security issue or suspicious activity in Ortiva, email hello@iblocktechs.com with “Ortiva Security” in the subject. Please allow reasonable time for investigation before public disclosure.